Communication in Context
Mix n' Match Training Modules
Mix n' Match Training Modules
Short focused sessions for people who want fewer misunderstandings in daily communication.
Pick what you need — each 90-minute module combines psychology, culture, and real-world communication practice.
Because talking to people shouldn’t feel this hard.
For those who sometimes feel unsure in social or workplace interactions.
Learn practical tools for reading social cues, handling uncertainty with grace, and responding confidently even when you’re not sure what’s expected.
Focus Areas:
• Social cue decoding
• Context awareness
• Self-monitoring
• Impression management
• Presentation presence
• Adaptive communication
A practical introduction to understanding colleagues with ADHD, dyslexia, or autism — and how small communication adjustments can make a big difference.
Learn about working memory, processing differences, and inclusive habits that support everyone.
Focus Areas:
• Working memory limits
• Processing speed
• Clarity & structure
• Inclusive phrasing
• Feedback sensitivity
• Neurotypical assumptions
A light-hearted but useful session on clarity and confidence in spoken English — especially common Malaysian patterns in grammar, pronunciation, and rhythm that affect understanding.
Learn how to self-correct and sound clear without losing your natural accent.
Focus Areas:
• Subject–verb agreement
• Plural–singular accuracy
• Pronunciation clarity
• Sentence rhythm
• Tone & projection
• Presentation delivery
We often think we’re reacting to what someone said — but really, it’s how we interpret it.
Unpack attribution biases and emotional habits that shape our communication.
Learn simple repair techniques (inspired by Gottman’s research) for keeping conversations constructive at work or at home.
Focus Areas:
• Attribution bias
• Emotional triggers
• Defensive communication
• Gottman’s repair moves
• Listening for meaning
• Constructive feedback
Why do some people prefer direct feedback while others value diplomacy?
Using Hofstede’s cultural dimensions, explore how national and organisational cultures shape communication styles — and how to adapt gracefully in multicultural teams.
Focus Areas:
• Power distance & hierarchy
• Individualism vs collectivism
• Direct vs indirect styles
• Digital tone adaptation
• Contextual politeness
• Intercultural empathy
Our minds are meaning-making machines — and sometimes they fill in the blanks wrongly.
This module explores how personal “schemas” and mental shortcuts colour our perception of others, leading to miscommunication.
Learn to spot these patterns and practise reframing for fairer, calmer conversations.
Focus Areas:
• Cognitive shortcuts
• Confirmation bias
• Emotional filtering
• Perspective taking
• Schema awareness
• Reframing techniques
Ever wonder why some people love taking charge while others thrive on detail?
Explore Belbin’s team roles model to help teams understand natural strengths, delegate effectively, and communicate expectations clearly.
Focus Areas:
• Belbin’s 9 roles
• Strength–blind spot mapping
• Delegation strategies
• Feedback channels
• Purposeful meetings
• Shared accountability
Turn ordinary chats into moments of growth.
Learn the GROW model to structure peer-support or mentoring conversations — guiding others without giving advice, and helping colleagues find their own next steps.
Focus Areas:
• GROW framework
• Goal clarification
• Active listening
• Reflective questioning
• Cultural communication styles
• Empowering feedback